The person
The plan, and the owner
The deep dive most owners have never sat through, then the plan written down with real numbers in it. Hilary has spent her career getting businesses off the ground and getting owners out of their own way, and she is still on the call in month seven when the motivation has worn off.
You keep the plan whether or not you hire us again.
The back office
The books and the systems
QuickBooks wired to what actually happens instead of reconciled in a panic every quarter. A client, job and money system you own outright rather than renting a seat on Monday or Asana forever. Booking and payments that run without you. Your real numbers in one place, current, so decisions stop being guesses.
Your deploy, your database, no monthly ransom.
The storefront
What they see and where they buy
Identity, voice and a site on your own repo and your own domain. A store if you sell, a booking engine if you schedule. Accessible to WCAG 2.1 AA from the first line of code, because in California an inaccessible site is a $4,000-per-violation invitation. Fast, because your customers are on phones.
Built to be handed over, not hosted hostage.
The growth engine
Getting found and followed
Google, Apple Maps, and the AI engines people now ask instead of searching. Instagram, TikTok, X and YouTube run as one system with a content engine behind it rather than four accounts nobody feeds. Reviews asked for on purpose. Traffic that turns into booked work instead of impressions.
Measured on booked work, not reach.